FAQs

If your residence is equipped with a security system, kindly share the code and instructions to deactivate the alarm. Rest assured, we'll reactivate it upon our departure. As another option, you might consider turning it off on the day we're set to clean.

To cancel your cleaning with The Metro Clean Service, simply call our office at least 48 hours before your scheduled cleaning time. By doing so, you can avoid any cancellation fees. However, if you cancel within 48 hours of your scheduled time, a cancellation fee may apply. It's important to consult your local office for detailed information on their specific cancellation policy.

You can reach out to our local office or dial (954) 934-2817 to converse with a member of The Metro Clean Service team. They'll guide you in arranging an extra cleaning session!

Want to include additional rooms in your upcoming cleaning session? We've got you covered! Simply contact our local office or dial (954) 934-2817 to chat with a member of The Metro Clean Service team. They'll help you incorporate those specific rooms into your cleaning plan!

Satisfied with the cleaning service and wish to express gratitude to your team? Tipping is a wonderful gesture. You can leave tips during the cleaning session, 

If you'd like to refer a friend or family member to our cleaning services, it's simple:

1. Visit our website and navigate to the "Referral" section.
2. Enter your friend or family member's contact details along with your own.
3. Click "Submit."

Once they book a service with us, both you and your referral may be eligible for special discounts or offers as a token of our appreciation. Sharing the benefits of a clean home has never been so rewarding! Thank you for trusting us with your referrals.

Your satisfaction is our top priority. If you're not pleased with any aspect of the cleaning, please let us know within 24 hours of the service. We'll arrange for a team to come back and address the specific areas of concern at no additional cost to you. We value your feedback and are committed to ensuring that every cleaning experience meets our high standards.